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Make sure there are no running sessions of our application. Then, registry entries like these indicate the application terminated abnormally …click on Help - About. When you see release entry 21.0.0.2 on this dialog then you have installed the FixPack 2 already (for release 22 the latest FixPack …

NOTE: If you do not have a valid, unexpired license then that will be the root cause. However, assuming you have a valid license, th …le so that it does not interfere with the re-licensing of the product, and then relicense it. …